Terms of service
Terms & Conditions — OLLEN Wellness
Last Updated: August 2026
Welcome to OLLEN Wellness. These Terms & Conditions govern your use of our website and your purchase of products from OLLEN Wellness. By accessing or using our website, you agree to be bound by these Terms & Conditions.
Please read them carefully before placing an order.
1. About OLLEN
OLLEN Wellness provides premium baby and family wellness products through its online store.
Throughout these Terms, “OLLEN,” “we,” “us,” and “our” refer to OLLEN Wellness, while “you” and “your” refer to the person accessing the website or purchasing our products.
2. Use of Our Website
By using our website, you agree that:
* You will provide accurate information when placing an order or creating an account.
* You will use the website only for lawful purposes.
* You will not attempt to interfere with or disrupt the website.
* You will not use the website to engage in fraudulent or unauthorized activities.
* You will not reproduce, copy, modify, or commercially exploit our website content without our written permission.
We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.
3. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, prices, and other information displayed on our website are accurate and up to date.
However:
* Product colours may appear slightly different depending on your device or screen.
* Packaging and product appearance may occasionally change.
* Product availability may change without prior notice.
* We reserve the right to correct errors or inaccuracies on the website.
Always read the product packaging and instructions before use.
4. Baby & Personal Care Products
OLLEN products are intended for their stated purposes and should be used according to the directions provided on the product packaging or website.
Product information provided on our website is for general informational purposes and should not be considered medical advice, diagnosis, or treatment.
If your baby or child has particularly sensitive skin, known allergies, or a medical condition, consult an appropriate healthcare professional before introducing a new product.
Discontinue use if irritation or an adverse reaction occurs and seek professional medical advice where appropriate.
5. Prices
All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may be changed at any time without prior notice.
We reserve the right to correct pricing errors, including errors caused by technical issues or incorrect information.
If an incorrect price has been displayed for an order, we may contact you before processing the order.
6. Orders
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation via email, SMS, WhatsApp, or another available communication channel.
An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to cancel or decline an order in certain circumstances, including:
* Product unavailability
* Incorrect pricing or product information
* Suspected fraudulent activity
* Incomplete or inaccurate customer information
* Shipping or delivery limitations
* Other circumstances beyond our reasonable control
If we cancel an order after payment has been received, the applicable amount will be refunded through the relevant payment method.
7. Payment
Payments may be processed through third-party payment gateways available on our website.
You agree to provide accurate payment and billing information.
OLLEN does not generally store your complete credit/debit card or banking credentials on its own servers. Payment information may be processed by the relevant payment provider according to its terms and privacy practices.
8. Shipping & Delivery
We aim to dispatch and deliver orders within the estimated timeframe displayed during checkout or communicated to you.
Delivery timelines may vary depending on:
* Delivery location
* Courier availability
* Weather conditions
* Public holidays
* High-demand periods
* Unforeseen logistical circumstances
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
Once an order has been handed over to the shipping partner, delays caused by the courier or circumstances outside our reasonable control may not be attributable to OLLEN.
9. Returns, Replacements & Refunds
Returns, replacements, cancellations, and refunds are subject to OLLEN’s applicable Return & Refund Policy.
For hygiene and safety reasons, certain baby-care products may not be eligible for return once opened, used, or tampered with.
Customers should inspect packages upon delivery and contact us promptly if the product is damaged, incorrect, defective, or missing.
Please refer to our Return & Refund Policy for complete eligibility requirements and procedures.
10. Promotions & Discounts
From time to time, OLLEN may offer promotional codes, discounts, bundles, or special offers.
Unless otherwise stated:
* Promotions cannot be exchanged for cash.
* Only one promotional code may be used per order.
* Promotions may have specific validity periods or eligibility requirements.
* We reserve the right to modify or withdraw a promotion at any time.
* Certain products may be excluded from promotions.
Additional terms may apply to individual promotional campaigns.
11. Intellectual Property
All content on the OLLEN website—including:
* Logos
* Brand names
* Product images
* Photography
* Graphics
* Illustrations
* Videos
* Text
* Website design
* Icons
* Layouts
is owned by or licensed to OLLEN Wellness and is protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without prior written permission.
12. User Reviews & Content
If you submit a review, photograph, video, testimonial, or other content to OLLEN, you confirm that:
* The content is your own or you have permission to submit it.
* It does not violate another person’s rights.
* It does not contain unlawful, abusive, misleading, or inappropriate material.
By submitting content, you grant OLLEN permission to use, reproduce, display, and publish that content for legitimate marketing and promotional purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or is otherwise inappropriate.
13. Third-Party Services & Links
Our website may use third-party services, including payment gateways, shipping providers, analytics services, social media platforms, and other ecommerce tools.
We may also provide links to third-party websites.
OLLEN is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
Your use of such services may be subject to their respective terms and policies.
14. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always:
* Be available without interruption
* Be completely error-free
* Be free from viruses or other harmful components
* Always contain the most current information
We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.
15. Limitation of Liability
To the extent permitted by applicable law, OLLEN Wellness shall not be responsible for losses arising from:
* Temporary website unavailability
* Delays caused by third-party delivery services
* Events beyond our reasonable control
* Incorrect information supplied by customers
* Improper use of products
* Unauthorized access resulting from circumstances beyond our reasonable control
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold OLLEN Wellness, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, or expenses arising from:
* Your misuse of the website
* Your violation of these Terms
* Your violation of applicable laws
* Your infringement of another person’s rights
17. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
18. Changes to These Terms
OLLEN may update these Terms & Conditions from time to time to reflect changes in our products, website, business practices, or applicable laws.
Updated Terms will be published on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.
20. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
OLLEN Wellness
Email: info@ollenwellness.com
Phone: +91 96959 95300
Address: A-105, Shrikant Chambers, Near R. K. Studio, Sion–Trombay Road, Chembur (East), Mumbai – 400071
