Shipping policy

OLLEN Shipping Policy

Last Updated: August 2026

At OLLEN, we carefully pack every order so your little one’s essentials reach you safely and in perfect condition. Here’s everything you need to know about our shipping and delivery process.

1. Order Processing

Orders are processed once payment has been successfully received.

  • Orders are generally processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation with tracking details.

Processing times may be slightly longer during sales, promotional periods, or unusually high order volumes.


2. Delivery Time

Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location.

Delivery timelines may vary based on:

  • Your location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Remote-area delivery
  • Unforeseen logistical circumstances

The delivery timeline shown at checkout should be considered the most relevant estimate for your order.


3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, OLLEN may offer free shipping promotions or other delivery offers. The applicable terms will be mentioned during the promotion.


4. Order Tracking

Once your order has been shipped, you will receive tracking information through the contact details provided during checkout.

You can use the tracking link to follow your shipment’s progress.

Please allow some time for the tracking information to update after dispatch.


5. Delivery Address

Please make sure your shipping address, phone number, and other delivery details are accurate and complete before placing your order.

OLLEN is not responsible for delays or failed deliveries resulting from:

 

  • Incorrect or incomplete addresses
  • Incorrect contact information
  • Customer unavailability
  • Failure to respond to the courier
  • Refusal to accept the shipment

If an order is returned to us because of an incorrect address or failed delivery attempt, additional shipping charges may apply for re-delivery.


6. Damaged or Tampered Packages

We take care to ensure your order is securely packed before dispatch.

If your package arrives visibly damaged, opened, leaking, or tampered with, please:

 

  1. Take photographs/videos of the package before opening it, if possible.
  1. Keep the original packaging.
  1. Contact OLLEN customer support within 48 hours of delivery.
  1. Share your order number along with photographs/videos of the issue.

Our team will review the issue and provide an appropriate resolution.


7. Delayed or Lost Shipments

While we work with reliable delivery partners, occasional delays can occur due to circumstances outside our control, including severe weather, transportation disruptions, strikes, public holidays, or other logistical issues.

If your shipment appears to be significantly delayed or lost, please contact us with your order number. We will coordinate with the delivery partner and assist you with the next steps.


8. Undelivered Orders

If a shipment is marked as delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the courier partner to investigate the delivery.


9. Changes to Shipping Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

We can only update the address if the order has not yet been dispatched. Once the shipment has been handed over to the courier, the address may not be changeable.


10. Cash on Delivery

If Cash on Delivery (COD) is available, the option will be displayed at checkout for eligible locations and orders.

COD availability may vary based on the delivery location, order value, and courier service.

 

11. International Shipping

At present, OLLEN ships to [India only / Insert countries if international shipping is available].

If international shipping is offered in the future, applicable shipping charges, customs duties, taxes, and other import-related costs may be the responsibility of the customer.


12. Contact Us

For questions regarding your order or shipment, please contact:

OLLEN Wellness

Email: info@ollenwellness.com

Phone/WhatsApp: +91 96959 95300

Address: A-105, Shrikant Chambers, Near R. K. Studio, Sion–Trombay Road, Chembur (East), Mumbai – 400071

Please keep your order number handy when contacting us so we can assist you faster.

 

A small note from OLLEN

We know you’re excited to receive your little one’s essentials. While we always aim to get your order to you as quickly and safely as possible, delivery timelines can occasionally be affected by factors beyond our control. Thank you for your patience and for choosing OLLEN.