Refund policy

Last Updated: August 2026

At OLLEN, we want you to feel confident and comfortable with every purchase. Since our products are designed for babies and personal care, we follow a careful return and refund process to maintain product hygiene and safety.

1. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, leaked, tampered with, or contains an incorrect product, please contact us within 48 hours of delivery.

Please share:

  • Your order number
  • Clear photographs/videos of the product and packaging
  • A brief description of the issue

Once the issue is verified, we may offer a replacement or refund, depending on the circumstances.

2. Returns

Due to the personal-care and hygiene nature of our products, opened or used products cannot be returned or exchanged.

Returns may be accepted only for products that are unused, unopened, and in their original packaging, subject to approval by OLLEN.

3. Non-Returnable Products

The following are generally not eligible for return or exchange:

  • Opened or used baby wipes
  • Opened or used baby massage oil
  • Products with damaged or missing packaging due to customer handling
  • Products returned without prior approval
  • Products purchased through third-party sellers or marketplaces, unless otherwise specified by the respective platform

4. Refunds

Once your return or complaint is approved, the refund will be processed to the original payment method used for the purchase.

Depending on your bank or payment provider, the amount may take 5–7 business days to reflect in your account.

5. Order Cancellation

Orders can be cancelled only before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. If the product is eligible for return, you may contact us after delivery according to the terms of this policy.

6. Shipping Charges

Original shipping charges, if applicable, may be non-refundable.

If the return or replacement is due to an error on our part, such as receiving a damaged, defective, or incorrect product, OLLEN will assess the appropriate resolution and may cover the applicable return/replacement shipping costs.

7. Refunds for Promotional Orders

If a purchase was made using a discount code, promotional offer, gift voucher, or other special offer, the refund amount may be adjusted according to the terms of that promotion.

8. How to Request a Refund or Return

To request a return, replacement, or refund, contact us at:

Email: info@ollenwellness.com
Phone/WhatsApp: +91 96959 95300
Address: A-105, Shrikant Chambers, Near R. K. Studio, Sion–Trombay Road, Chembur (East), Mumbai – 400071

Please mention your order number in your communication so that we can assist you quickly.

9. Important Note

OLLEN reserves the right to review each return or refund request individually and determine eligibility based on the condition of the product, reason for return, and applicable terms.

This policy is intended to ensure a safe and fair experience for both our customers and the OLLEN community.

For any questions regarding returns or refunds, please contact our customer support team.