Privacy policy
Last Updated: August 2026
At OLLEN Wellness, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.
By using www.ollenwellness.com, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, subscribe to our communications, or otherwise interact with OLLEN, we may collect:
Personal Information
* Full name
* Email address
* Phone number
* Billing and shipping address
* Account information
* Order and purchase details
* Information you provide through our contact forms or customer support
Payment Information
Payments made through our website are processed through third-party payment providers. We may receive information related to your transaction, such as payment status and transaction details, but we do not generally store your complete credit/debit card or banking details on our servers.
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
* IP address
* Browser and device type
* Operating system
* Pages visited
* Products viewed
* Referring website
* Approximate location
* Website interaction and usage information
We may use cookies and similar technologies to provide a better shopping experience, remember preferences, understand website usage, and improve our services.
2. How We Use Your Information
We may use the information collected to:
* Process and deliver your orders
* Process payments and refunds
* Manage your account
* Provide customer support
* Respond to enquiries
* Send order confirmations and important service updates
* Provide information about products, offers, and promotions where permitted
* Improve our products, website, and customer experience
* Personalize your experience on our website
* Detect and prevent fraud, misuse, and security issues
* Comply with applicable legal and regulatory requirements
3. Marketing Communications
If you choose to subscribe to OLLEN communications, we may send you information about new products, offers, educational content, and other updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.
4. Cookies & Tracking Technologies
OLLEN may use cookies, pixels, analytics tools, and similar technologies to:
* Keep products in your shopping cart
* Remember your preferences
* Understand how visitors use our website
* Measure website performance
* Improve our advertising and marketing
* Provide relevant content and promotions
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share relevant information with trusted service providers who help us operate our business, including:
* Payment processors
* Shipping and logistics partners
* Website and hosting providers
* Shopify and related ecommerce services
* Analytics and marketing service providers
* Customer support platforms
* Professional advisors
* Government authorities or law-enforcement agencies where legally required
These parties are expected to handle your information only for legitimate business purposes and in accordance with applicable requirements.
6. Shopify
Our online store is powered by Shopify. Shopify may process information necessary to operate the ecommerce platform, including information relating to your browsing activity, account, orders, and transactions.
For more information about how Shopify handles personal information, please refer to Shopify’s privacy practices.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, loss, or misuse.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
* Fulfil the purposes for which it was collected
* Complete transactions
* Provide requested services
* Maintain business and transaction records
* Resolve disputes
* Comply with legal, tax, accounting, or regulatory obligations
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
* Request access to personal information we hold about you
* Request correction of inaccurate information
* Request deletion of certain personal information
* Withdraw consent where processing is based on consent
* Opt out of promotional communications
* Request information about how your personal information is processed
To exercise any applicable rights, please contact us using the details below. We may need to verify your identity before processing certain requests.
10. Children’s Privacy
OLLEN’s website is intended for use by adults, particularly parents, guardians, and caregivers. We do not knowingly collect personal information directly from children.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.
11. Third-Party Links
Our website may contain links to third-party websites, social media platforms, marketplaces, or other services.
OLLEN is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.
Any updates will be posted on this page with the revised “Last Updated” date. We encourage you to review this page periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
OLLEN Wellness
Email: info@ollenwellness.com
Phone: +91 96959 95300
Address: A-105, Shrikant Chambers, Near R. K. Studio, Sion–Trombay Road, Chembur (East), Mumbai – 400071
You can also contact us through the Contact Us page on our website.
